Delivery and returns

Because of the range of sizes and weights of our products our delivery costs are based on post items or items that need to be sent via courier. Some of our items are small but heavy, some are large but lightweight. 

We utilise the best carrier solution for you dependant on the item(s) size, weight, quantity and destination.

Delivery

Because of the range of sizes and weights of our products we have tried to simplify the carriage structure on post items or items that need to be sent via courier. Some of our items are small but heavy, some are large but lightweight. We utilise the best carrier solution dependent on the item(s) size, weight, quantity and destination.

Standard delivery

  • In-stock items are available “off the shelf” for immediate dispatch.
All standard deliveries are dispatched on a 1-2 working day basis. 
Customised items may require a longer lead time. Please contact us for further details

Royal Mail £4.00 (UK Mainland)

DPD £8.00 (UK Mainland)

Next-day guaranteed delivery

  • For those urgent occasions when a standard delivery isn’t quick enough – we can offer Next Day Guaranteed to ensure your consignment will be delivered before a certain time. These services will be charged at an additional cost

DPD Next Day Before 10:30am £25 (UK Mainland)

DPD Next Day Before 12:00pm £25 (UK Mainland)

International delivery

  • We also offer international delivery on all of our products, so no matter where you are, you can receive your order (additional charges apply)

International POA (Price based on weight, package dimensions and destination)

Returns

We want you to have a positive experience with Beaverswood, however sometimes you may need to return your goods.

You will be responsible for the cost of returns of the goods to us.

We would highly recommend that you return your items(s) via a tracked service. If a tracked service is not used then return postage is at your own cost/risk.

  • Returned goods must be in resalable condition to be eligible for a refund. Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund.
  • Please clearly state the reason for return and whether you require a refund or exchange. We are only able to exchange items for the same product.
  • In most circumstances, if a refund or reimbursement is payable to you, we will transfer the money using the same method originally used to pay for your purchase.

Please return your item(s) to the following address:

Returns Dept.

Beaverswood
Units 8-10 Metro Centre
Toutley Road
Wokingham
Berkshire
RG41 1QW