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Dear Customer,

 

We would like to thank you for all your support and business during the last 15 months - no one could have foreseen all the events that have unfolded, and we are incredibly proud of how our team have worked tirelessly with our customers and suppliers in navigating these challenging times. 

 

Unfortunately, we have reached a point where we need to share with you the testing circumstances that are besetting our industry. With prices for commodities, such as plastics, cardboard and paper, as well as transport costs rising in a way that we haven’t seen in our 37-year history, our supply partners have found themselves increasingly battling with growing costs and possible shortages.

 

From the start of the pandemic, we have been working closely with our supply partners to try and mitigate any risk of price increases. As an example, we took the decision early on to proactively pre-invest in our stock levels to lock in historic prices. However, with the continued supply & demand mismatches, and increasing industry pressures on the supply chains, we have had to evaluate our position and the impact it is having on our business. It is with great reluctance that we need to apply a temporary economic surcharge of 12% on all orders placed, effective from 22nd July 2021.

 

We pride ourselves on working very hard with our suppliers and customers to build strong, trusted and long-lasting partnerships, so please be assured that we will be reviewing this measure all of the time, and adapting it as we can, when hopefully market conditions become more settled for all of us.

 

We would like to thank you for your continued support and understanding in these unsettling times